Frequently Asked Questions

The owner will need to provide the Warranty Deed and Valid Identification for the property in question. Please call our office to verify the cost amount to connect services and if any further documentation is needed.

Yes, there is a 5% fee to pay over the phone or in the office with a debit or credit card.

Please go to member registration to create your utility billing account. You will need your account number and last payment amount.

The account holder may request a Change of Address Form with proper identification.

Yes! The Applicant shall provide proof that an application has been made to obtain wastewater service from a wastewater service provider or that an application has been made to the proper regulatory authority for approval and installation of on-site sewage disposal facilities as authorized under the Texas Health and Safety Rules Chapter 366.

First, check your meter and surrounding area for possible leaks. Second, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. The annual AGUA SUD Consumer Confidence Report or CCR indicates the chemicals we use.

Most, if not all, drinking water in the valley comes from the Rio Grande River and from time to time, the algae and organics impart a musty odor to the water. Sometimes the odors intensify as the chlorine used for disinfection comes in contact with these organics.

All public water systems in the state of Texas are required to maintain a minimum chlorine level of 0.5 (tested at the end of the system) by state law. We maintain a level of 2.0 through 3.0 at the source (tested at the beginning of the system). Our chlorine levels are tested daily to ensure safety. Unless you hear of a “boil water” notice from an emergency situation, your water will always be safe to drink.

Most likely your water heater needs to be flushed. This should be done once a year. CAUTION: If you plan on doing this yourself, read the owners manual to keep from being hurt and/or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve this problem.

You may not have – numbers can be transposed or hard to read. We can fix it! Or, you could have a leaky toilet that’s difficult to detect. Just call the office, we’ll help you figure it out!

Notice of Budget Hearing for Agua Special Utility District

 Agua Special Utility District is conducting a public hearing on budget for all customers within the District area on Monday, December 6, 2021 at 6:00pm. The proposed budget will be adopted after the public hearing and will become effective for the fiscal year beginning January 1, 2022 and ending on December 31, 2022. 

As per section 5.05 of the Agua Special Utility District By-laws, “Prior to the commencement of the fiscal year, the Board shall adopt an annual operating budget”. And, “before the Board adopts its annual budget, it shall conduct a public hearing and shall make the proposed budget available to the public at least three (3) days prior to the hearing. 

Therefore, the Board of Agua Special Utility District hereby announces its intention to make available for viewing the Operating and Capital Improvements Budget for 2022 at the District Offices at 3120 North Abram Road, Palmview, Texas, during regular business hours beginning on Wednesday thru Friday, December 1-3, 2021.