In the event of a dispute between the Applicant and the District regarding any bill, the District shall forthwith make and conduct an investigation as shall be required by the particular case, and report the results in writing thereof to the Applicant. All disputes under this Subsection must be submitted to the District, in writing, prior to the due date posted on the bill.
This application for service and agreement is between the District and Applicant. District shall sell and deliver water and/or wastewater service to the Applicant and the Applicant shall purchase, receive, and/or service from the District in accordance and compliance with regulations of the District as amended from time to time by the Board of Directors of the District. The Applicant shall pay the District for service hereunder as determined by the District’s regulations and upon the terms and conditions set forth therein, a copy of which has been provided as an information packet, for which Applicant acknowledges receipt hereof execution of this Agreement. A copy of this Agreement shall be executed before service may be provided to the Applicant.
This form is to request that District services be cancelled, account closed, and service at property disconnected from Agua SUD service. In order to reinstate service after a cancellation, applicants must reapply for service as a new customer and may have to pay any fees as indicated in the Agua SUD Rules. Future ability to provide service will be dependent upon system capacity, which may be limited and may require capital improvements to deliver adequate service. Such improvements, if necessary, will be at the applicant’s cost.
Use this form to change your mailing address. Address change requests may only be done by the account holder with a copy of their I.D.
Use this form to submit a complaint regarding customer service, meter reader, water bill, water lines, employees, or any other type of complaint.
After an account has been established and meter has been installed at the customers’ property, the Texas law requires an inspection of the private water distribution system as a way to ensure that the water is safe to drink. This type of customer service inspection is required in Title 30 of the Texas Administrative Code Subsection 2.
An agreement between the Agua Special Utility District and customer/applicant of the system to pay the specified past due balance in equal installments as stipulated in the agreement.
Water customers may register to have their bills delivered to their email account. Customers who register for this service will no longer receive a postcard copy of their bill in the mail.
The District offers limited assistance to certain customers who may qualify for services under this program. To qualify, a customer must complete and submit a Lifeline Program Application, and must show evidence of the following:
1. Permanently disabled AND receiving benefits from any of the following programs: Medicaid, Food Stamps, Supplemental Security Income (SSI), Federal Public Housing Assistance, Low Income Home Energy Assistance Program (LIHEAP), Disability Compensation from the Department of Veterans Affairs; OR
2. Over the age of 65 AND receiving benefits from any of the following programs: Medicaid, Food Stamps, Supplemental Security Income (SSI), Federal Public Housing Assistance, Low Income Home Energy Assistance Program (LIHEAP), Disability Compensation from the Department of Veterans Affairs.
Alternate billing agreement for rental accounts.